Kathy Banjavčić, CJL, CFDAI
Door Hardware/Lock Systems Specialist, University of Alberta
Responsibilities:
I’m responsible for overseeing the university’s door hardware and master-keying systems, helping ensure our buildings are safe, reliable, and compliant. What I enjoy most about my role is solving complex problems, whether that means untangling a tricky technical issue or finding practical solutions that work for everyone involved. My work allows me to collaborate with a wide range of people across campus, from trades, building operators and end users to designers, consultants, and contractors. I value those relationships and enjoy being the person others can turn to when challenges arise. By bridging design, construction, and day-to-day operations, I deliver solutions that not only meet technical requirements but also support the people who use and maintain our buildings every day.
What led you to the door and hardware industry?
New city, new job. I began my journey at a post secondary in Edmonton administrating and maintaining master key and access control systems. Identifying gaps in certain policies and procedures led to more responsibilities and being involved in projects. This evolved to reviewing specifications, drawings, door/door hardware submittals and after meeting an AHC on a larger project, I was introduced to DHI.
How many years have you been in the industry?
14 years.
What was your first job?
Fast food and clothing retail store. I loved the customer service side of both but did not enjoy the pressure of sales and rushing to serve the next person.
What is your proudest professional moment?
After being in the door and hardware industry for a few years, I wanted to learn more about the hardware I was specifying. With guidance from a friend and locksmith, I decided to enrol in the locksmith apprenticeship in Alberta. After three years, this past June, I completed my certificate and am a Certified Journeyperson Locksmith. I now participate in a small group as the province looks to update the Program.
What has been your biggest challenge?
One of my biggest challenges has been advocating for the value of the DHI profession in environments where its importance was not fully understood. As someone who is detail-oriented and committed to due diligence, I have often had to demonstrate, through results, education, and persistence, how critical door hardware and access systems are to safety, compliance, and long-term operational success. That experience ultimately strengthened my ability to communicate technical value clearly and to build trust with leadership, stakeholders and new employers.
Who do you consider a mentor or hero?
A good friend and locksmith, Brie S. A fellow biologist turned locksmith, she encouraged me to continue my education. Her constant enthusiasm and passion for life is contagious, and I have learned from her how important it is to protect the integrity of the locksmith trade.
What is the best advice you ever received?
“Take chances, make mistakes and get messy.” This Magic School Bus quote from Ms. Frizzle might sound familiar and it has always stuck with me. It pretty much sums up how I approach learning and problem-solving. Growth doesn’t happen by playing it safe, it comes from trying new things, asking questions, and being okay with a little chaos along the way. Mistakes are not failures; they’re how you figure out what works and how we learn. Getting messy means being hands-on, curious, and fully engaged and that’s usually where the best ideas and solutions show up.
What is the best advice you never received?
Get into the door and hardware industry. It is an industry that truly fits with my personality and strengths. Doors just work, until they don’t. Behind every opening is a mix of codes, life safety, accessibility, security, durability, and human behavior. That combination takes specialized knowledge, attention to detail, and experience you can’t fake or Google in five minutes. Every project is a puzzle: how people move, how a space is used, what risks need to be managed, and how to make all of that work smoothly and safely. You get to solve real problems, work with a wide range of people, and see your decisions in action every time you use that lever to enter a room. It’s a small world and once you’re in, you realize doors aren’t just doors. They’re where everything comes together.
What changes have you seen in the industry over recent years?
I have noticed a stronger focus on codes and standards, particularly around life safety, fire protection, and accessibility. These priorities have changed how we approach openings, and it’s been encouraging to see architects become more aware of the requirements and increasingly open to collaboration. More than ever, DHI professionals are being recognized as valuable partners in education and design.
What changes do you see facing our industry in the future?
The current buzz word: Artificial Intelligence. Smart systems, predictive maintenance, and automated access are changing how we work, with the possibility of making buildings safer and more efficient. For DHI professionals, it’s an exciting shift toward blending traditional hardware expertise with technology and data.
Fun fact you wish to share
I am a miniac, that is, I love mini coopers! I currently own a 2005 mini cooper S (street legal go cart) with only 149,000km. One day I wish to own Mr. Bean’s second car, 1977 British Leyland Mini 1000.
I agree that my submission will be displayed on the public website.
Yes