Tara Black, DHC/DHT
Branch Manager, SMT/CP
Responsibilities:
As the Branch Manager in Calgary, I am responsible for the overall performance and health of the branch, including team leadership, operational execution, financial performance, client relationships, and strategic growth. My role is to ensure our people are aligned, supported, and accountable, while delivering consistent, high-quality results for our customers and partners.
What led you to the door and hardware industry?
My path into the door and hardware industry came through hands-on construction experience. Early on, I saw how impactful Division 08 is to the overall success of a project, even though it often operates behind the scenes and is often an afterthought scope. The complexity, attention to detail, and problem-solving involved kept me engaged and motivated to build a long-term career in this lane.
How many years have you been in the industry?
I have been in construction for 20 years and with my current company since 2011. I have spent the last 15 years growing within this organization, specializing in Division 08 architectural hardware and project management.
What was your first job?
My first industry related role was in an junior level position as hardware coordinator well before Microsoft Teams and ERP existed at the company. It gave me hands-on exposure to drawings, schedules, site coordination, and the realities of construction timelines. That foundation shaped how I approach leadership today.
What is your proudest professional moment?
Being recently appointed Branch Manager after 15 years with the company is my proudest professional moment. It represents not only personal growth, but the trust placed in me to lead a team I respect deeply and to build on the legacy of those who came before me.
What has been your biggest challenge?
My biggest challenge has been leading through periods of change, specifically and most recently, the merger between CP/AccessSMT and it was one of the most challenging periods of my career. Supporting the teams through uncertainty while maintaining performance required steady leadership, transparency, and trust. It reinforced the importance of listening, consistency, and putting people first during times of transition.
Who do you consider a mentor or hero?
All successful women in construction should be considered mentors but Kristi Scott is specifically is one of mine! She was my very first DHI instructor, and I have had the pleasure of working with her, and for her over the years. She is wonderful colleague and and one of the nicest people you will ever meet. She excels in this field bringing a unique combination of technical experience, emotional intelligence, and industry adaptability. She provides mentorship with clarity, collaboration, and helps people grow in the business with confidence.
What is the best advice you ever received?
“Take care of your people, and the results will follow.” This advice plays a huge part in how i view leadership and team management — by focusing on trust, accountability, and creating an environment where people can do their best work.
What is the best advice you never received?
That leadership is not about having all the answers — it’s about asking the right questions and being willing to listen. I learned this through experience, and it continues to influence how I approach decision-making and team engagement.
What changes have you seen in the industry over recent years?
In recent years, the industry has seen increased complexity across projects, driven by tighter codes, higher expectations around life safety and accessibility, and more integrated coordination between trades. Supply chain disruptions and evolving procurement models have also changed how teams plan and execute work, placing a greater emphasis on proactive communication and risk management.
What changes do you see facing our industry in the future?
I believe workforce development will become a growing priority as experienced professionals retire and the need for training, mentorship, and knowledge transfer increases. Companies that invest in people, processes, and adaptability will be best positioned for long-term success. Organizations that embrace innovation, collaboration and invest in their teams will continue to thrive.
Fun fact you wish to share
Fun fact about me is that I traveled to Europe for the first time ever last year on my Honeymoon - We did 3 weeks in Croatia, Slovenia and Greece. The picture featured is from Ljubljana, Slovenia and it was one of my favorite stops - i would highly recommend exploring anywhere in Solvenia!
I agree that my submission will be displayed on the public website.
Yes